Settlement done but my name still listed

Good day hello Peter, my name is Allen Mokua, and I have settled my Markham account with MBD and they promised to remove my name, it's been two years now n they **** to me that I should check in the next 24 hours, it's been a month now since I complained abt them, and my Jet account I have been paying them R 400 for the past three years but my account is still sitting on R4999, this people are robbing us please hello Peter assist me