EC
Elzaan C

1 reviews | Active since Mar 2017

22 Mar 2017, 14:04

SETTLED ACCOUNT WITH MBD

<p>My MTN account was handed over last year to MBD. Eventhough I paid this on a monthly basis with fees going up monthly, I could never catch up. </p> <p> </p> <p>Last month February 2017, i finally had some funds and asked for a settlement amount of which I paid via debit order, on the 25th of Feb. MBD assured that once this account is settled I can continue with my MTN account as normal as they will take it off hold etc. I had to fight and make numerous telephone calls and send numerous emails to get this off hold. I finally got to upgrade my phone. However, MBD has only paid a portion of the money over to MTN and now I am still in arrears with R1800. They have now supended my line again after just getting this back up and running.</p> <p> </p> <p>There is miscomunnication between MBD & MTN and I am not getting anything out of either parties and I feel that this is unfair on me as I am now stuck in the middle. I am saying I paid and Mtn says there is still money outstanding. I have sent them the settlement letter on numerous occasions! </p> <p> </p> <p>MBD sort this out with MTN!! I now cannot use my phone for business and i have just switched over to this contract number! </p> <p> </p> <p>This is totatlly disgusting! </p> <p> </p>

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Replies (2)
MBD
MBD's reply23 Mar 2017, 09:30
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

EC
Elzaan C's update24 Mar 2017, 08:23
Reviewer Update

No one has contacted me as yet from MBD and my MTN account is still suspended. Both parties has disgusting service!!!