Service fee
<p>Paid up my account with African bank, received a call and a couple of messages, after sending all attachments and letters of paid up account, i still get calls and statements for service that Mbd did not give me. I have send more than 10 emails to the supervisor and to lady that has been contacting me and I have cc the query email address, but after 2 weeks, i only receive statements without someone investigating my query. Very unprofessional with the service, not reading mails before phoning their customers. I will not pay the fee they asking me to pay for service which i did not even get, all statements and communications came from African bank and nit from MBD so what service must i pay for, for all the threats I am getting!?</p>
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
I still had no reply.
I have been send Tedya, Olivia, and queries, emails everyday, since the 15th November, to let me know what is happening, but still no reply. even after my complaint on hello peter, i have had no reply. all i get is emails and messages to saythat i need to pay, but no service to investigate wjat went wrong.
I still had no reply.
I have been send Tedya, Olivia, and queries, emails everyday, since the 15th November, to let me know what is happening, but still no reply. even after my complaint on hello peter, i have had no reply. all i get is emails and messages to saythat i need to pay, but no service to investigate wjat went wrong.
Dear Sir/Madam
With reference to your query logged on the 28 November 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
With reference to your query logged on the 28 November 2016.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
