Service Complaint

What a rude bunch of call Centre agents and non responsive on email. When one is slapped with an 8 year bill that an *********** COJ has just figured they split a residential bill into 2 without notifying me, and the best way to deal with their wrong doing is send hounding recovery agents.... It is the most traumatizing experience.

Instead of way forward you get an overly eager consultant calling you daily asking if you are aware of this bill as her opening statement each time. When i initially explained and fought that i have no such account with COJ and telling her what my current balance of the COJ account I do pay is, she rudely pipes up and ays... "You didn't need to tell me that whole story, just answer the question, did you go to City of Johannesburg or not"... Is that how consultants are now trained to assist? No empathy whatsoever... Understand i am in a state of shock at this 8 year ********** bill, that is not of my doing or ignorance. I would have paid it had i known about it from the beginning. I'm self employed, i have no cash flow and someone speaks to me in that manner.... Then on the second call, i am seemingly on speed dial everyday, she gives me a number of someone else to call at COJ to assist... But the number is never picked up .. 3rd call on a different day i explain the number is not being answered, I've gone to COJ Roodepoort and told to go to Braamfontein, of which i can only go next week, she says "Here's her email address"... I ask her why she didn't give me that the day she gave me the phone number to which she replies "We were told to give you that number"...oh and that person works at MBD and not at COJ as previously advised. I'm sorry I've worked in a call center and client facing environment in a bank ... Give a client every piece of detail and stop wasting time on unnecessary redials.... I'm at my wits end. Only 1 previous consultant emailed me back once and never again.. What service is this MBD Recoveries????? And then the handing over smses don't stop either..