********** service

I paid up my Direct Axis account on 30 May 2025, the consultant I spoke to Proud Khumalo advised that I should wait 7 working days for my paid up letter, we are currently on day 9 nothing reecived! 2 days of me having to call and email them for feedback, countless WhatsApp messages and still no letter received, I was referred to her manager Lesego M whom I have emailed on 11 June 2025 and no response or acknowledgement on the email, when someone in the Call Centre does answer I get the same feedback, 'we will escalate this to the customer service department', this gross mismanagement and diabolical unjust service received is atrocious. The service received is absolutely **********!!!!