1 reviews | Active since Aug 2015
******** - Paid in full (and more on their portal), then next day a new extra amount shows!
MBD Inc is ******** people AND has the worst customer Service EVER! I immigrated and closed my accounts with Vodacom. Now after 2 years MBD starts spamming my mother? So I did mail them asking for more information about the overdue account, what number, what the amount is for etc. Off course I dont get any responses. I then decided as its not a load of money, I will just pay it. I literally logged into their online self service portal yesterday and paid via card, the full amount displayed on the screen, which was more than the amount in the letter sent (which was odd). Anyway, it was not a lot extra, so paid the extra on top of the requested account amount. The system said to wait 24 hours to reflect on the system. So today I logged in again to check if the payment went to R0. It did go through, but NOW I owe another R64.28?????? What is this nonsense! I have mailed them again and been on the phone now, trying to phone them for about 10 minutes on 2 different numbers they have (I also did this yesterday, but without any answer). I will not pay the extra amount, and I will be going to the legal ombudsman/Legal law society of South Africa! If you want to contact me respond on my mails. I have an overseas number that does not allow to be entered in Hello Peter so I used my old disconnected number.
I wanted to see if any extra amount would pop up again on my total balance I need to pay, if I paid the R64.28 on the self service portal.
So I did this, and paid the extra R64.28.
On the self service portal it now shows I have paid the initial total, which was R226.26 more than the capital amount indicated (which was the requested total balance at the time). I then paid the extra R64.28 (which popped up as my new total balance after I paid the full amount the previous day) as indicated and its reflecting as paid on the payment history as well, yet my balance still shows that I need to pay another R64.28??? Strange is it not? How they keep adding a base payment of R64.28 to my account total even if I pay it on the same day.
I wanted to see if any extra amount would pop up again on my total balance I need to pay, if I paid the R64.28 on the self service portal.
So I did this, and paid the extra R64.28.
On the self service portal it now shows I have paid the initial total, which was R226.26 more than the capital amount indicated (which was the requested total balance at the time). I then paid the extra R64.28 (which popped up as my new total balance after I paid the full amount the previous day) as indicated and its reflecting as paid on the payment history as well, yet my balance still shows that I need to pay another R64.28??? Strange is it not? How they keep adding a base payment of R64.28 to my account total even if I pay it on the same day.
Please send me my letter indicating settlement.
I have taken screenshots through every step so I have this as reference, but I still want the letter indicating the settlement.
Please send me my letter indicating settlement.
I have taken screenshots through every step so I have this as reference, but I still want the letter indicating the settlement.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
MUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
MUNNIK BASSON DAGAMA INC