IS
Izelle S

1 reviews | Active since Oct 2019

21 Sept 2022, 11:07

********

I had an contract with MTN, and was then handed over to MDB, that i made payments to, i kept on asking for statments but none was provided, then i get a call from another collection agency and said my account was sold to them. I requested a statment from them, and checked my bank statment, this account was over paid, and the consultant confirmed the account was paid up before the account was sold to them, but MDB never provided the right information. I have app**** for a home loan and got rejected to this this. I am now sitting with a situation where i cant get a paid up letter as the other collection agency cant give it as the account was paid up before it was handed over to them, mtn say they cant give it, because MDB must provide it, and in the mean time i am stuck. MDB is unprofessional and ********. If you account ever lands with them you must know trouble is coming.

I need a paid up letter MDB, rectify this issue asap.

0
Replies (5)
MBD
MBD's reply21 Sept 2022, 11:37
Official
Dear Ms Senol

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
IS
Izelle S's update23 Sept 2022, 14:39
Reviewer Update
How long does it take to check an account MBD. Let me make it easy for you, i called your call centre, my account was paid up in February, it was over paid. You kept quiet, and my account was sold to another collection agency, you never informed me or mtn that my account was settled. Why because you a dishonest company. Your agent said she will forward me the forms for the repayment. But guess what, no form and still no paid up letter. 7 months later and nothing.
MBD
MBD's reply26 Sept 2022, 14:33
Official
Dear Ms Senol

We have sent a confirmation letter please confirm receipt.

Kind Regards 
Complaints Officer 
MBD



IS
Izelle S's update26 Sept 2022, 17:22
Reviewer Update
I have recieved, thank you.
The only thing that is left, is the forms the consultant said she will email to me to repay the over paid amount.
MBD
MBD's reply12 Oct 2022, 11:40
Official
Good day  

The refund document was sent to you, please confirm receipt.

Kind Regards 
Complaints Officer 
MBD