VW
Victoria W

1 reviews | Active since Jan 2015

28 Dec 2017, 11:11

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MBD has been contacting me almost daily with regards to a Virgin Active account that I wasnt even aware I was due to pay from about 5 years ago. I have requeste proof of handover etc from MBD and get told they will send it. I keep receiving a statement on MBD letterhead but no proof of handover.

I have asked numerous times to speak to a supervisor or director an of course as always they are in a meeting.

2 days ago I then receive a cal from MBD asking to make a payment arrangement on my credit card. I have been paying off my credit card through another attorney for years now and once again they can not supply me with a handover letter or proof that I must pay them.

I will not just hand over money to anyone that sends me their banking details via sms. I want proof that I must pay these accounts 1st.

Yes I am a bad person for getting myself into debit, but I am not a bad person for admitting to this and trying to make a payment plan, however I do not have the finances to just pay companies without proof and do not have the airtime to keep calling to speak to a supervisor or director.

This company harasses me almost daily and charge me for these calls, even though on the system it shows my requests. I have even rep**** to emails sent to me requesting the proof and no reply via email what so ever.

All I ask for is PROOF....... I am sure that I am allowed to ensure that this money is not just going into someones back pocket.... When I am already paying someone why should I be getting calls from someone else that is unable to supply me PROOF in the 1st place.

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Replies (2)
MBD
MBD's reply29 Dec 2017, 09:16
Official

Dear Victoria , Thu, Dec 28, 2017 11:11 AM

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD LEGAL COLLECTION (Pty) Ltd

Best regards,

VW
Victoria W's update29 Dec 2017, 10:56
Reviewer Update
so once again I receive a statement with regards to my so called virgin active account...... THIS IS NOT PROOF....... it just shows me that you charge me for harassing me and not sending me what I ask for......... Please kindly send me the notification that my account has been handed over to your company NOT a statement from your company