1 reviews | Active since Jan 2017

10 Jun 2022, 08:22

***********ry at its best.

I have been harassed by this company for more than 6 months now. I have provided all my proof that my Vodacom account has been settled and cancelled (on many occasions). When I call their offices, their consultants tell me that they have received the documentation and that my account is in good order and that they will contact me when the issue has been resolved. No one contacts me for weeks then all of a sudden I start getting harassed again and they claim they have no documents from me. Vodacom have said that they cannot assist me as I need to clear it with MBD. MBD and Vodacom are unable to provide me with any documentation for this supposed amount that I owe on a closed account despite my many requests for it and despite me proving I have settled. This company is honestly just out to **** people and I am lodging a complaint with the complaints commission and raising this with the ombudsman as well as my lawyer.

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Replies (1)
MBD
MBD's reply10 Jun 2022, 08:34
Official
Dear Ms Martin

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD