Rude/Bad Attitude Service

I just had the worst service experience with Suresha (not sure of the spelling) from MBD. She called regarding the arrears amount on my Home Choice account and told me I need to pay even though I'm unemployed. This is a fact I understand well and don't have a problem with. I asked her one question "How will I pay if I don't have any source of income?" Her response was "I'm going to send the Sheriff over to you so they can blacklist you for 30 years so that you won't ever find a job." Instead of telling me what arrangement can be made for someone in my position and informing of how/how much I will pay since I'm unemployed, she just hung up.