Rude staff and harrassment
I have been getting sms' and calls from MBD credit solutions looking for a Xoliswa Hoza, and I have informed them that I do not know a Xoliswa, and I wish my number to be removed from their system. Initially when I asked the person who called me to do this it never happened, and so I called on work landline, I called them on (011) ********** , for reference ********** ********** 10, and I asked this guy i talked to to assist in removing the number from their system, he said it is done with an attitude, and I asked for a reference, 7 5 66116, but then soon after I received these calls on my landline from very rude individuals. They kept calling and one of the ladies that called had the nerve of dropping the phone while i was talking trying to explain I am not the person they want, also bear in mind when I picked up my phone she addressed me as Xoliswa, and I am a male, I am quite sure she could hear she was chatting to a man. The manner in which they talk to their clients is despicable. I asked her if the number she was calling was what Xoliswa gave her, she said it is alternative number. Before Capitec gives people credit dont they verify, because I feel my rights are being infringed and the call centre staff at MBD cares less because they are just doing a job so they can eat, so must I be polite when someone calls me chewing bubblegum? I have had enough, I have asked them over and over again to stop, even went as far as blocking all incoming calls Could someone step in, I have given you the references, if I get one call from MBD I will escalate the matter to my lawyers and let you deal with them, I am not Xoliswa and do not know a Xoliswa.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
With reference to your query logged on the 12 March 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
Dear Sir/Madam
With reference to your query logged on the 12 March 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Credit Solutions (Pty) Ltd.
