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clerissia O

1 reviews | Active since Feb 2015

08 Aug 2016, 11:42

RUDE STAFF!!!!!!!!!!!!!!!!

<p>My woolworths account is in arrears and have been handed over to your debt collectors, but the lady (i am not sure who she is, dealing with my account) whom has called me today 08/08/2016 was extremely abrupt and rude to the extreme!!! Whether i pay my account or not, does NOT give her the right to talk to a consumer in that manner - TOTALLY UNACCEPTABLE! You cannot treat your customers in this manner, this is abuse and i will not tolerate this way of speaking to me. She firstly told me that i have agreed on a debit order - which was never the case and therefore I argued that point with her, she immediately became so defensive and rude, screaming at me and making me feal like the victim! I do understand the reason for her call, she is just doing her job, but being rude is totally unacceptable - people owing you money does not give your staff the right to speak in this manner, as if I am nothing and I do not deserve to be spoken to in a proper manner - we are all consumers, irrespective of bad debts or not - no one should be discriminated against for not paying debts, and i am highly irritated and upset, for the way i was treated by your staff member as if i am a ********!</p> <p>This i will take further - in my own capacity!</p> <p>unacceptable behaviour and this really reflects very bad on your company as a whole!</p>

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Replies (1)
MBD
MBD's reply08 Aug 2016, 12:03
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA