Rude Service

I got an phone call this morning(17 October 2018) from an agent of Munnik Basson Dagama. She was explaining to me that I am in arrears with one of my accounts an that I should acknowledge what she is asking. Half way thru the conversation, she is telling me that each and every time the call me, a R20 is being added to my account. Even for emails send to me. I told her that it is absurd, I am work on a probationary period an cannot afford it. I told her that I am not going to pay it and she just told me that it is my problem and hang up.

She did not even explain to me the options and what they can work out. Unprofessional and rude.