Rude rude rude

I spoke to a very very rude person at their whatever. I made the call on behave of my partner who are very ill. She told me that she does not care... Credit card outstanding. I must give her a date when he will be able to talk from ICU without O2. I must tell her if he will be alive. I must sell the house, his clothes or whatever to pay this account. Then she started screaming at me, when I asked her to repeat herself after I put her on speaker so others could hear. I basically told her to go away. Doos.