TR
Tracey R

1 reviews | Active since Nov 2010

17 Nov 2016, 12:00

Rude personnel

<p>I am a partner in a business with the name Wilhoff Convenient Centre CC and we are trading under the name Wilhoff Liqour store. We have a tv in the store and do have a tv licence that is paid in full. Somewhere at the tv licence department a mistake slipped in and we ended up with two tv licences for the same tv set. The one we pay for tv licence nr ********** 32 for Wilhoff Liqour store, then there is one for tv licences nr ********** 32 for Wilhoff convenient centre. On 11/6/2013 we faxed a avidavit in connection with this problem to Busi at the Sabc and receipt was confirmed. They promised to rectify the problem as there is no law expecting anyone to pay two tv licences for the same tv set. But the last two months a very rude man with the name Boetie from MBD Credit solutions keep on phoning in connection with the outstanding amount. Whenever you try to phone MBD credit solutions back to resolve the problem they just disconnect you the moment you get answer on there side. The fact is that SABC should have cancelled the tv licence with nr ********** 77 in 2013 but no one there is doing there jobs. You can phone anyone speak to anyone and ask nicely they just say it will be fixed and then they leave it there. At this stage I do not have anymore solutions to get someone there to just go in to there computers and see that they have a duplicate licence for one place and just to cancel the faulty one. They is welcome to send an inspector to the address for both licences and to come and see that there is only one business with one tv on this premisses. They waste time and money to try and collect something that is not owed to them. Boetie from MBD is extremly rude, never knowing to who he want to speak, disconnecting the phone call whenever he decides to. If that is the way he treat people I cannot see that anyone ever will go to the trouble to listen to what he have to say.</p>

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Replies (2)
MBD
MBD's reply17 Nov 2016, 13:43
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply07 Dec 2016, 09:25
Official

Dear Sir/Madam

With reference to your query logged on the 17 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.