TB
Theresa B

1 reviews | Active since Dec 2009

22 Nov 2016, 14:38

Rude, Harrassing and Offensive

<p>Call centre agents employed by this company are not only rude, they shout at the customer. I shouted back because that is all they seem to understand. They will not allow you to talk, they talk over you in a condescending and ill-mannered way. Up to 4 calls PER DAY from different numbers all belonging to these people.</p>

0
Replies (2)
MBD
MBD's reply23 Nov 2016, 08:22
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply07 Dec 2016, 08:31
Official

Dear Sir/Madam

With reference to your query logged on the 22 November 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.