Rude Employees

With a heavy heart i write this review about MBD Inc my standard bank account was handed over to them due to life happening and im not able to afford the whole payment every month so my arrangement was R400 each month until i can afford more, But ever since my account has been handed to them im being harassed and called multiple times a day. This morning i got a call at 06:52 From one of the agents by the name of elizabeth. Can we all firstly agree that the time of this call is completely unreasonable we are getting ready for work or have just woken up we getting kids ready for school the house is chaos and then they call us. Elizabeth then told me that the call was a reminder of my R500 payment arrangement i have i had to ask her to repeat it a few times because i was shocked that the amount i agreed on was suddenly getting more as i work on a very tight budget to be able to make it through the month so the extra R100 does matter. Being flustered it being 06:52 In the morning and my kids getting ready for school i was abrupt and said that she needs to contact standard bank and check their records but no where have i ever agreed on R500 Elizabeth then responds and tells me I WILL NOT SPEAK TO HER LIKE THAT AND THAT IM BEING RUDE, But we come down on not what was said the way it was said provoked me to the max and i got rude with her, ive received many calls from MBD in the last few months and the ones i have answered ive never been spoken to like im a child. The service you receive is shocking and im very disgusted that they allow their employees to speak to customers like that. My next situation is that we continuously pay these accounts but ive never received a email with a amount or proof that ive been paying the account from them i never receive invoices. So for me as a customer to be paying a amount each month and not getting documents from them to prove it makes my payment redundant doesnt it? I will now be going to standard bank and requesting they give me a more competent business to work with who values their clients and dont talk to them asif they are children. And ive also decided that if a senior does not contact me back in regards to the matter that i will be taking it to social media for the customers to add all their complaints and large companies to see that its not worth using their business.