Rude debt collector

On the 14 March 2018 , I received a call from a debt collector , she was collecting on my mr price account, she advised me the status of the account. She asked for reason for non payment, I told her im unemployed, she then advised me to pay r100, I asked her to break down the fees charged on the account, so that I will determine if r100 will assist in reducing outstanding debt. She stated that system was not showing, I asked her to ask her supervisor, she said supervisor was not nearby. I then told her to get the fees charged abd call me back. And then she started to be irate , telling me I am a bad debtor because I refused to make arrangement and went on and on with unpleasant language which I am not happy about. I requested to speak to her supervisor she refused telling me to use my airtime to call if I want to speak to supervisor.

After few minutes I called requesting to speak to supervisor, no one was willing to assist me , I was told no supervisor will speak to as they were all busy.

I am very angry with the way that collector handled my a count, and I dont see my self paying mr price if the account is still at mbd, and I am laying a complaint with counsel of debt collectors.

Please investigate and as I need to know if the manner your agents are speaking to clients is an instruction from the training department whre they are trained and coached to deal with clients.