rude consultant

I called in to query about the sms telling me that a payment was not made, so I spoke to this lady and advised her that a payment was made and that I even sent a pop on the 05 Feb 2015. while I was speaking to her she was being rude as she kept on speaking over my voice, I asked her why she was doing that because as a client im supposed to voice my concerns but she hung up on me while speaking, the call was made on the 11 February 2015 it started around 11:00 as it ended at 11:04. I need an apology from her as im not owing her personally and don't understand why she hung up on me like that. I was not being rude to her I just needed to know what is going on.<br> <br> I hope you listen to the call and take action. in the mean time il await for a response from you regarding the payment being updated and regarding the lady that called. by the way the reference I used is what was given to me on the 05 feb 2015 when I called in to get the banking details