Rude Call centre agent

<p>Good day,</p> <p> <br />I would like to complain about a call i received on the 31st May, 07:56am from a lady called Tebogo who was extremely rude and ended up hanging the phone in my ear. She was calling me about 'a loan i had taken with capitec', which capitec is not even aware off, she never even gave me the chance to ask questions about the situation, she spoke in isiSotho or Tswana, as much i could understand a bit of what she was saying and I kept asking her to kindly speak to me in English she insisted on being rude indicating I understand and I must just pay my loan and she dropped the phone. This is really an un-acceptable behaviour from your agent as they have not right to abuse consumers. </p> <p> </p> <p>To be honest I am really disgusted by the behaviour of this lady, I am not sure if this is how your staff is trained to communicate with consumers but I must really bring this forward and i hope, with your calls being recorded she will be called into order.</p> <p> </p> <p>This is not acceptable and rude behaviour not appreciated at all.</p> <p> </p> <p><br />Disappointed consumer</p>