Rude and Unprofessional Employees

I received a call from one of your agents on Friday regarding my account. I explained to her that I did make a payment on this account, she started shouting at me saying no I did not and I said my goodness check your accounts I did.

She then proceeded to scream and told me to "Shut Up" and put the phone down in my ear. I can't believe this is how your employees speak to people, unprofessional and that to somebody that is actually paying their account.

As all of your calls should be recorded I would like very much you track down this employee as I'm sure I'm not the only one she has spoken to rudely to.

I did not even want to give you 1 star as it's not deserving in my opinion. I tried this morning to phone your number listed on the website for your Call Centre 3 times preceding this post to report the incident and nobody even answers your calls, so unprofessional.

Regards

Elize