Rude and inconsiderate

I received a call this morning from MBD regarding arrears on my Direct Axis loan account .I have been unemployed since 2018 ,I have already sent all this information to Direct Axis at the time of my retrenchment as well ,and my claim was declined .I do understand I am liable for the funds.However ,this morning was very upsetting as the consultant was extremely rude as I explained my unemployment status and it was not acknowledged, as I was kept being pestered for the outstanding amount. I did not ask to lose my job ,and I have been trying to get employment since then .The consultant had questioned me on why I didn't use my uif to pay for the loan which was completely disrespectful and inconsiderate . I have explained this multiple times before ,have sent through emails as well.During this difficult times we are facing due to the pandemic ,I'd expect staff to be more understanding but it was a very rude manner at the way the consultant had spoken to me .