Rude Agents

On Tue, 08 Aug Good day

To whom this may concern.

I am FURIOUS at this moment.

You say your calls are recorded... then go listen to it. Your agent that called me at 12.21pm today was rude.

Another agent called me at 11.09am today.

To the agent that called me at 12.21pm today, i yold her that another agent called me about an half hour ago.. ( ok more like an hour) but then she start getting rude saying there is NO ARRANGEMENT ON THE SYSTEM!!!

IT IS NOT MY PROPLEM IF YOUR AGENTS DO NOT MAKE NOTES ON THE SYSTEM!!!

SECOND.. I TOLD THE AGENT THAT I AM UNEMPLOYED FOR MORE THEN A YEAR NOW AND I AM CURRENTLY BUSY WITH THE PROCCESS TO GO UNDER DEBT REVIEW... SHE STARTED TELLING ME IF I AM UNEMPLOYED HOW CAN I GO UNDER DEBT REVIEW?? WHO IS GOING TO PAY IT??

THIS DOES NOT CONCERN YOUR AGENTS HOW OR WHO IS GOING TO PAY IT IN THE FIRST PLACE? BUT I DID TELL HER MY HUSBAND IS GOING TO PAY IT.

AND SHE STARTED GOING ON ABOUT HOW MUCH IS GONNA GO TO THE DEBT REVIEW AGENT EXC. I TRIED TO EXPLAIN THAT UNFORTUNATLY THIS IS THE ONLY WAY WE CAN AFFORD TO PAY ALL MY DEBT AND SHE SAID WHAT EVER AND PUT THE PHONE DOWN IN MY EAR!!!

I HAVE PAID ALL MY ACCOUNTS FOR MAY MANY MANY YEARS EVERY MONTH. I AM A LOYAL CLIENT. BUT UNFORTUNATLY CREDIT INSURANCE ONLY COVER YOUR DEBT IF YOU ARE RETRENCHED AND NOT FIRED/DISMISSED!! I DON'T REALLY UNDERSTAND WHY, BECAUSE I DID NOT CHOOSE TO BE UNEMPLOYED AFTER GIVING BIRTH, BUT WHAT THE HELL. WHO REALLY REALLY CARES???

IF THIS IS THE WAY YOU GUYS WORK WITH CLIENTS AND HAVE NO COMPASSION FOR THE CLIENTS SITSUATION... THEN MAYBE YOU SOULD NOT BE DEBT COLLECTORS. NOBODY WANTS TO BE IN THIS SITSUATION.. BUT I CAN'T HELP IT. I AM STUGGLING TO FIND A JOB AND I HAVE 2 LITTLE ONES TO CARE FOR. I TRUELY DO NOT HAVE TIME FOR PEOPLE CALLING ME AND BE RUDE TO ME!!!!

GET 1 AGENT ON ONE CLIENT AND MAKE YOUR NOTES... BUT PLEASE DO YOUR JOBS PROPERLY OR TRAIN YOUR PEOPLE PROPERLY!!!

I AM GOING TO GIVE MY COMPLAINT TROUGH TO CAPITEC AND HALLO PETER AS WELL. I AM SURE THAT I AM NOT THE ONLY CLIENT THIS HAS HAPPENED TO.

I AM WAITING FOR YOUR RESPONDSE REGARDING THIS COMPLAINT AND WHAT ACTIONS YOU WILL TAKE TO STOP THIS FROM HAPPENING AGAIN??

THANK YOU

MINDIE