LT
Lereal T

1 reviews | Active since Oct 2015

19 May 2016, 09:51

Riping Off Customer

<p>MBD Incorporated</p> <p>Account number : ***</p> <p>I received a letter from you guys thanking me for the R200.00 payment I made on the account. <br />payment date was 29 April 2016 and I had an outstan**** balance of R1550.25</p> <p>I call in today (19/05/2016) for a settlement amount and my outstanding amount is now R1628.53... Why is this? Why are you adding interest to the account?<br />Besides this, i asked for a settlement amount and the amount given was R1564.50, a total discount of R64.03 or if i take it from the letter you sent me with the remaining<br />balance you added R14.50, how can you blatantly rip me off like this. you operate your debt collection section with no intergrity what so ever. you trying to maximise profits.</p> <p>Feel free to contact me with a lower settlement amount or atleast an explanation of why you are cheating me.</p>

0
Replies (3)
MBD
MBD's reply19 May 2016, 11:54
Official
Dear Sir/Madam We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MUNNIK BASSON DAGAMA

Best regards,

LT
Lereal T's update24 May 2016, 06:05
Reviewer Update
You have sent me an email with absolutely no explanation as to why my outstanding balance have increased and the settlement is still more then the outstanding balance i received from you guys as off last month. In my knowledge of finance when a settlement amount is requested, interest is deducted and the amount becomes really low. Im not an idiot, so please correct this.
MBD
MBD's reply02 Jun 2016, 11:31
Official

Dear Sir/Madam

With reference to your query logged on the 19 May 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Best regards,