Ridiculous Service

I paid up my account on the 17th of January 2021 , on the 20th of January 2021 I was debited R500. I have been calling MBD to get a refund and a paid up letter, till this day I have not received my R500 back this is after Donald Msiza requested the I send him some document for the refund to go through (proof of payment, bank statement and a refund form ) all these was sent on 28 January 2021. He has never responded since that on the progress of the matter that’s issue number 1. Second problem I sent Thato an email on the 25 January 2021 for a follow up on my matter since I haven’t had any feedback even after I have left numerous messages for him to contact me but he never did, on the 21th February 202 I sent him a follow up email no reply on that email too nothing surprising there because no one in that company takes customer matters serious , then there’s Veronica who answers the phone and never has an answer for anything all she tells you is that “ listen mama we’re from home and I can not transfer your call and I don’t know what to tell you” today she told me none of their team leaders(Thato or Kgotso) has direct line I’m supposed to call everyday maybe I’ll be lucky that one of them answers my call. My account still shows outstanding on ITC that too they cannot resolve .