DT
Darren T

1 reviews | Active since Jan 2018

05 Jan 2018, 12:02

Ridiculous Billing,Charges and Harassment

Every month with out fail I receive a barrage of SMS from MBC. I have called and requested they stop sending me the SMS notifications. My account is set an a Debit order so never miss a payment. It is a good month if I don't receive less than 10 SMS from them. I called them on 04/01/2018 requesting them again to stop sending the SMS notifications. By 10am on the 05/01/2018 another SMS notification. 10 SMS received in November, 12 received in December. I called as least 3 times on 05/01/2018 to rectify this, got given 2 numbers to call and neither worked. Then was cut off when been transferred to the supervisor. I checked my statement and noticed that just from their collection fee, SMS charges and one of the Interests, more than half my instalment is been used up. Yes one of the Interests, I am been charged 2 different interest each month. At this rate I will never pay this account off.

0
Replies (4)
MBD
MBD's reply05 Jan 2018, 12:31
Official

Dear Darren

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

MBD
MBD's reply10 Jan 2018, 11:16
Official

Dear Darren

With reference to your query logged on Fri, Jan 5, 2018 12:02 PM.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

DT
Darren T's update15 Jan 2018, 16:59
Reviewer Update
You have not contacted me privately, this issue has not been resolved. You are quick to contact me for payment and send a barrage of SMS's even though I am maintaining my agreed payment plan, however,all goes suspiciously quiet when it comes to resolving issues raised regarding you abusive contact. It seems to be a default reply to all complaints raised on Hellopeter.
MBD
MBD's reply16 Jan 2018, 08:50
Official

Dear Sir/Madam

With reference to your query logged on 15 January 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd