Ridiculous

Ridiculous that left hand has no clue what right is doing. My Husband passed away in September last year Standard Bank was notified and given all necessary documents. All the necessary steps have been followed! BUT ... this company who claims to be acting on behalf of Standard Bank does not seem to get the fact that the person they keep asking to speak to has passed away.

Everytime they are told that ...they apologise and blown behold ... a day later another SMS or phone call or email comes through. What will it take for them to get the message ??????