NM
Nomusa M
1 reviews | Active since Dec 2019
16 Aug 2022, 16:27
Request for statement falling on deaf ears
In a previous review, amongst one of my complaints was a pending request for a statement, which I have never received although I've called and spoken to more than 3 consultant. Linda Montzinger (customer service consultant) finally contacted me on the 2nd August to assure me that I will receive my statement...2 weeks later I'm still waiting. I wonder how long it takes to generate a mere statement?!
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Replies (2)
MBD's replyOfficial
17 Aug 2022, 08:39Dear Ms Mahlangu
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
MBD's reply17 Aug 2022, 08:39
Official
Dear Ms Mahlangu
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
MBD's replyOfficial
22 Aug 2022, 13:50Dear Ms Mahlangu
With reference to your query logged on the 16 August 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
With reference to your query logged on the 16 August 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
Best regards,
MBD's reply22 Aug 2022, 13:50
Official
Dear Ms Mahlangu
With reference to your query logged on the 16 August 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
With reference to your query logged on the 16 August 2022.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.The matter has been addressed and resolved amicably. Kind regardsCOMPLAINTS OFFICER
MBD
Best regards,