Request for settlement letters

To whom it may concern<br> <br> I'm trying to settle my accounts that have been handed over to the law firm and to my understanding I have not stopped any debit order. <br> <br> I have two accounts and I would like to be contacted and advised what the balance is on both lines and sent settlement quotes on what has been paid up. Because I have not given any permission to stop debit orders, I will not be held accountable for what has not been paid because of the negligence of the consultants or system issues. I will take up this matter higher if it my query does not get attended to. <br> <br> What's even worse is that your agent ( Oratile Bireko ) cannot even call me back when I'm trying to get assistance on my account. She told me that I need to call back again meanwhile it takes 30 minutes for a successful call to an MBD agent after putting up with the IVR that drops the call. She refused to help me because from a client view, I'm trying to sort out my affairs. But should I miss a payment I will be contacted more than 3 times a day. <br> <br> Awaiting to hear from you<br> <br> Concerned client <br>