Request for account cancellation and paid-up letter from MBD

Good day,

May name is Charlotte Kgomoyadira and on this query, I am assisting my brother Mr. Erick Ramahlo.

My brother took a cellphone contract with Cell C and when the contact expired, he did not notify them, and they continued debiting and until he decided to call them, and they told him they he owed them money and there was a disagreement when coming to terminating the contract until he stopped the debit order.

Then the account was sent to MBD for collection. then he made an arrangement to pay off the account on a monthly installment of R200 according to the conversation i had with Ingrid Dorothy Peters on the 12th of August 2022 when we requested the letter confirming the arrangement.

The letter confirmed that he owed the total amount of R1664.39 and an arrangement to pay R200 per month was made. On the 1st of August 2022 the amount of R200 was debited, again on the 1st of September Mr. Ramahlo paid R200 and on the 07/09/2022 he paid a total amount of R 1 464.39 to close the account.

Around the 15th of September we called MBD to request the paid-up letter on the account, i spoke to Busisiwe Sibisi and she told me that he still owing R255, i then requested the breakdown on the amounts already been paid and she gave the breakdown of the R400 in four months Wich dated from 1June to the 1st of September. She also confirmed receipt of payment for the amount of R1 464.39 Wich totals to the re-payment of R 1864.39 and the letter confirmed that he owed R 1664.39.

According to me there was not enough time from the 12th of August to the 7th of September to have added more interest on the account that now they are requesting him to pay extra R 255.

Busisiwe she then told me that she will send the query to accounts to request paid up letter. I followed up again on the 27th of September and the lady that took my call was abrupt and she told me that she is escalating the query and she put the phone down. Till to date we are still waiting for the paid-up letter.

Mr. Ramahlo is worried that they are going to continue debiting his account and if he stops the debit order thy are going to add more interests on the account.

Please assist.

Thank you