1 reviews | Active since Apr 2022
Remove my details
I hate to be here again but clearly that’s the only way this company actually replies to anything.
I received a call from Nimble Group that my account is handed over to them by MTN the same account that I have been paying through you and I actually prefer to deal with them.
1. Their customer service is always willing to help 2. Clients have accounts where they can log in anytime and manage their accounts without having to call all the time 3. Customer service clearly explains and answers questions like professionals not hooligans with no product knowledge
Please remove my details from your system and I will continue paying the account with Nimble, you can keep any money that I have already paid shame Nimble Group has already sent me a letter that shows that the account was handed over to them, while you on the other hand I called earlier and requested a letter that shows that I am paying the account with you as well as a letter that shows when the account was handed over to you and I am still waiting after Patience told me I will get it within the next few hours for a call that was made at 09:30
Anything else that you need please deal with your client MTN because I have stopped the direct debit and I don’t want to deal with you anymore
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
