remove account

Good day,

I am writing to address a serious concern regarding the listing of my account on ITC (credit bureau) without my prior agreement or consent.

It has come to my attention that the account related to Russells has been prescribed and subsequently loaded on my credit profile. However, I was not notified nor did I agree to this process. I would appreciate it if you could provide the following:

Clarification: On what grounds has the account been listed on ITC, especially considering its prescribed status? Rectification: Kindly remove the listing from ITC immediately, as no agreement was made regarding this matter. The account in question is beyond its prescription period. I trust that this issue can be resolved promptly, and I look forward to your swift response. Should this matter not be resolved within a reasonable time, I will be forced to escalate the issue to the relevant authorities.

Thank you for your attention to this matter.