Removal of Account on Bureau

Hello.

I've had an account which was handed over from Capfin to MBD (Fenwick Boshoff) and I've managed to settle the account on 6th January 2022. On the day of settlement I was told that I will receive a paid up letter and that my account will be sent to the credit bureaus to remove the account as it was last updated on 31 May 2021.

I've allowed for the 21 business days to pass and then started getting in touch with MBD to find out about the removal of my credit status on the bureau.

This is the answer I've received. --------------------------------------------------------------------------------------- Good day,

Kindly be advised that our records indicate that this Capfin account was Sold to MBD Credit Solutions.

For further assistance on bureau update please contact them on ***, *** or email them on: ***; ***; ***; ***.

You may initiate a dispute at the Experian Dispute Centre. By phone: To initiate a dispute by phone, you'll call the number displayed on your Experian credit report.

Experian South Africa ***. -------------------------------------------------------------------------------------------

I have emailed MosesK@mbd and have never heard from him ever. I've been pushed from pillar to post and still nothing has happened.

I need to understand why this responsibility is being placed on me to chase up my own credit that I did not put on the bureau. Your service is by far the worst ever.

You even advise on your emails for payment the following:

When you settle with Fenwick Boshoff Inc.:

1. We give you the best possible discount that the credit providers will not share with you 2. We provide you with a paid-up letter 3. You and your family no longer get calls, SMSs or emails from us 4. Your paid-up status will be communicated to the credit providers and you will likely be able to get further credit at lower interest rates 5. All legal action is stopped

So why is option 4 not being met if you guarantee this?

Stop messing people around please. I never want to deal with you again.