AS
Anele S

1 reviews | Active since Jun 2015

28 Jun 2016, 08:18

REFUSE TO REMOVE MY NUMBER FROM THEIR SYSTEM

<p>I contacted MBD after receiving an sms in error for an outstanding truworths account under reference number ********** ********** 45. Jason then wanted to TELL ME A STORY behind the number they are using when I kept on telling him it is MY number and not the person who the truwoths account is for. I DON'T EVEN HAVE A TRUWORTHS ACCOUNT. </p> <p>Now i don't know what MBD'S call centre staff is trained but when I asked him to speak to a manager/director then all of a sudden no one was available to speak to me. And he kep on insisting to tell me WHY they are using my number.</p> <p>I AM NOT INTERESTED IN WHY! JUST REMOVE MY NUMBER FROM THE SYSTEM AS IT IS NOT MY ACCOUNT. HOW HARD CAN IT BE. </p> <p>I told him that I will report MBD TO THE CONSUMER TRIBUNAL AS THIS IS AGAINST THE PROTECTION OF PERSONAL INFORMATION ACT!</p> <p> </p> <p>I HAVE THE FULL RIGHT TO REQUEST MY NUMBER TO BE REMOVED !</p> <p> </p> <p> </p>

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Replies (2)
MBD
MBD's reply28 Jun 2016, 13:31
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

MBD
MBD's reply12 Jul 2016, 08:07
Official

Dear Sir/Madam

With reference to your query logged on the 28 June 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA