Hellopeter
Share Your Experience
MP
Melissa P

1 reviews | Active since Aug 2015

17 Apr 2019, 12:27

REFUSAL TO ISSUE SETTLEMENT LETTER

My husband has requested a settlement/closed letter from a call center agent, and they said the account was closed but they could not provide him this letter. This is the most unhelpful information someone can receive.

0
Replies (3)
MBD
MBD's reply17 Apr 2019, 14:39
Official
 Dear Melissa,  We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD LEGAL COLLECTION (Pty) Ltd 
MP
Melissa P's update17 Apr 2019, 15:21
Reviewer Update
I am truly amazed at how quickly one of their legal consultants were able to provide me the much needed help. i really didn't think i would get a response based on their reviews. WELL DONE LUCIA MONNAKGOTLA Thank you.
MBD
MBD's reply24 Apr 2019, 13:43
Official
Dear Sir/Madam
 We appreciate your feedback and positive response.  The relevant person(s) will be informed accordingly. 
Kind regards COMPLAINTS OFFICER 
 MBD Legal Collections (Pty) Ltd