Refund of R3000 still not paid, several weeks later

This is a follow up to an enquiry I’ve made on 27 September.

Staff members from MBD have indeed responded to me on email, however, the response they gave is the very same as two years ago.

After I’ve submitted all relevant required paperwork to prove that the transaction took place, they then stated that the money was paid over to Vodacom and that they have made contact with the company to resolve the matter.

I’ve asked a lady called Ingrid Petersen to please inform me who she is dealing with at Vodacom and that these persons (from Vodacom) must be included in the email correspondence henceforth.

Unfortunately, several weeks later, this has not happened and I’m finding this entire process to be extremely frustrating to say the least.

This matter could have been resolved if follow through was made and if my emails were responded to as far back as two years ago.

I will not give up, up until the amount of R3 000 is paid into my account as a matter of urgency.