Refund of Incorrect Deductions and Account Closure Confirmation

My MBD account was settled in full on 18 November 2025. However, despite this settlement, deductions have continued from November 2025 through to January 2026.

I have emailed several times in an attempt to resolve this matter, but unfortunately, it remains unresolved.

I kindly request the following:

Reimbur*****t of all amounts deducted after 18 November 2025.

Written confirmation that my account has been closed and reflects a zero balance.

Please advise on the process and timeline for the reimbur*****t.

Thank you for your assistance. I look forward to your prompt response.