Refund

This would be the second time that I complain here and nothing has been done, more than a month ago I paid a certain amount into their bank account which was the wrong account I phoned and spoke to mamushi who assisted me I phoned again on Friday and she told me that she forwarded my request to the refund department I want my money back I need it urgently this is such a **** company why do I have to phone time after time for my own money and this hellopeter is also not working as no one is responding maybe I should get a lawyer to look into this **** service