pP
pilly P

1 reviews | Active since Oct 2016

04 Sept 2018, 12:38

REAPING PEOPLE OFF THEIR MONIES AFTER SETTLING ACCOUNTS

Philiswa Pearls Pillycious KaNonkondlo I have been dealing with Pam from your company. Last month I called and emailed her asking for the settlement amount, she emailed me the amount and I paid the account in full as per her confirmation in WRITING. I then called her asking her to email me the settlement letter, she advised that I should call Truworths. I did as per her request, left messages with no luck for Truworths to call me back. Today, I called Truworths again and I was told that I owe R439 and I should email MBD and Truworths legal. I went and rep**** to Pam's email confirming the amount I was supposed to pay to settle the account. Truworths cleared my name now I missed calls from MBD and I checked my emails, Pam made a mistake in writing now I owe MBD R439. I will not pay for her mistakes I asked her for more than 5 times for this settlement and she finally gave me the amount so if you guys are charging me for paying my account in full, I should be the one who is charging you the interest, not the other way round. I am giving you guys 2 days to sort this mess out. You can not reap me off. What kind of company is this?

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Replies (1)
MBD
MBD's reply04 Sept 2018, 14:14
Official

Dear Sir/Madam

With reference to your query logged on the 04 September 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.