Really Bad Attitude from call centre Agents

I have just been called by one of your Agents and she was rude and sarcastic on the call asking me rhetorical question. I mean she knows exactly why she is calling and yet she is busy probing me. I decided to drop the call because I feel that it was just getting beyond me. It is a great thing that you guys actually record your calls I think you need to listen to the call and I need feedback as to why are we being spoken to like that. I received the call on this number: *** and I got the call at 15:46 and the call lasted 3mins 44secs.