TS
Tanushree S

1 reviews | Active since Feb 2012

14 Sept 2016, 15:53

Re: Pathetic Service - Reference no: ***

<p>I have requested a statement on the above mentioned account from two weeks ago. I haven't received anything to date. My bank account is debited every month but I receive no updates or statements informing me of the balance outstanding.</p> <p>To me this is unfair as I need to check my balances as well as check if interest is calculated correctly. When they require payment, they very fast in deducting but when asked for a statement and settlement it takes forever. If I do not receive the statement or feedback from MBD by Friday, I am going to seek legal advice on this matter and take it further.</p> <p> </p>

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Replies (2)
MBD
MBD's reply15 Sept 2016, 12:49
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply16 Sept 2016, 12:08
Official

Dear Sir/Madam

With reference to your query logged on the 14 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.