RE: ABSA REVOLVING LOAN ACCOUNT

On 29/09/2020 I received a call from MBD saying they have a discount they would like to offer me which I then accepted and asked them to please email me a settlement letter with their banking details and the settlement amount

On 02/10/2020 MBD called me again and said that my monthly repayment was due, I was confused and then explained to the gentleman what was discussed on 29/09/2020 and I also mentioned that I was still waiting for the settlement letter with their banking details and the settlement amount. The gentleman proceeded to tell me that it’s too complicated and that MBD won’t be sending it to me and that I should just pay the amount without the settlement letter and their banking details. I made the payment on the 2nd of Oct 2020 and emailed the POP to *** with the reference he gave me.

I thought this was very strange as I always used a different reference when making payment. I made the payment because I was scared that I would loose out on the discount they offered me.

On 20/10/2020 I received another call from MBD saying that my payment hasn’t been picked up. I explained my situation and what had happened, the lady then explained to me that I should’ve paid the settlement figure into MBD standard bank account. I said to her that I paid it into the actual ABSA revolving loan account as I do every month and I was advised by a MBD consultant to just go ahead and pay the settlement figure, which I did.

I WOULD LIKE TO HIGHLIGHT THE NEXT SENTENCE - if I received the settlement letter confirming MBD’s banking details it would’ve been paid into their STD bank account and this would not have happened.

I have been struggling to find someone to help me rectify the situation. MBD has failed to be sufficient in helping me and lack compassion for the situation. In asking to speak to a supervisor I was also cut off and/or ignored and the consultants proceeded to tell me that they will escalate the matter and it will be dealt with, needless to say, it never happened.