RCS account settlement letter and amount

I am currently having a problem. <br> <br> I have requested a settlement amount on my RCS loan, to be provided on a formal RCS letterhead. This was requested a few weeks ago.<br> <br> RCS indicated that it takes a maximum of 48 hours and if it took any longer that I should escalated the matter. I don't know if this is a tactic to accrue more interest/charges.<br> <br> Last Thursday (14 April 2016), I contact RCS to find out the settlement amount, but they couldn't give me a settlement letter becuase it was handed over the MDB.<br> <br> I requested the same current balance with MDB, and as expected it was slightly less.<br> <br> My pain comes in however, after struggling to get the settlement for quite some time, the only a few days the settlement amount is R2000 more than the previous Thursday.... What's worse is that the \settlement letter\" sent to me by MDB was only an email stating the amount and banking details.<br> <br> No formal letter on a letterhead. If I were to pay that settlement amount, and *****lent activity was taking place, how would I be able to recoup my \"lost money\"? Why is it so hard to be transparent. <br> <br> Your website speaks of compliance to the Public Access to Information Act (PAIA) - show me evidence!!!"