cJ
crystal J
1 reviews | Active since Sept 2012
11 Feb 2025, 10:59
Query resolution training needed
I received a call from them stating my vodacom account was handed over to them. i receiced an email from their TEAM LEADER Mohlatse Mojela giing me the amount i need to pay the account number and REFERENCE. I pad it in October already . I did follow ups with them and Vodacom and was informed the reference number Mohlatse gave me was incorrect . After MANY Emails and escalations on their whatsapp number i was contacted by their Telecomcustomercare email to send instruction to have the reference number transfered to the correct reference number. NO Response afterwards. i have almost weekly follow ups and no response im now receiving smses from Vodacom stating i must pay them. i dont understand how things get escalated but not resolved?
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Replies (5)
MBD's replyOfficial
11 Feb 2025, 11:15Dear Crystal J
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
MBD's reply11 Feb 2025, 11:15
Official
Dear Crystal J
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
cJ
crystal J's updateReviewer Update
11 Feb 2025, 11:23Your standard response to all queries! Can i get a COMMITMENT to be contacted within a reasonable time frame. I want this sorted and the *********** staff that delayed this from being sorted out to receive the necessary training. What a frustrating experience it has been dealing with your company!!!!!!!
cJ
crystal J's update11 Feb 2025, 11:23
Reviewer Update
Your standard response to all queries! Can i get a COMMITMENT to be contacted within a reasonable time frame. I want this sorted and the *********** staff that delayed this from being sorted out to receive the necessary training. What a frustrating experience it has been dealing with your company!!!!!!!
cJ
crystal J's updateReviewer Update
11 Feb 2025, 11:25Not sure why the word *********** is stared out.. should i have said unskilled, unprofessional,substandard, ineffective,incapable instead?
cJ
crystal J's update11 Feb 2025, 11:25
Reviewer Update
Not sure why the word *********** is stared out.. should i have said unskilled, unprofessional,substandard, ineffective,incapable instead?
MBD's replyOfficial
03 Mar 2025, 14:39Dear Crystal J
With reference to your query logged on the 11 February 2025.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD
With reference to your query logged on the 11 February 2025.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD
Best regards,
MBD's reply03 Mar 2025, 14:39
Official
Dear Crystal J
With reference to your query logged on the 11 February 2025.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD
With reference to your query logged on the 11 February 2025.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MBD
Best regards,
cJ
crystal J's updateReviewer Update
03 Mar 2025, 14:47Lets be clear it was Vodacom and not you that contacted me . Confirmation received from THEM that the matter is resolved. Do better. No apology for the pathetic service i received and frustration caused since October!
cJ
crystal J's update03 Mar 2025, 14:47
Reviewer Update
Lets be clear it was Vodacom and not you that contacted me . Confirmation received from THEM that the matter is resolved. Do better. No apology for the pathetic service i received and frustration caused since October!