Putrid Customer Service and Empty Promises

I was called almost every day to make payment or settle my account or else legal action would be taken! I finally managed to settled my account. On several occasions asked for a paid up letter and for my name to be cleared and after every call I'm told "within 7-14 working days" its almost two months that I'm waiting for my letter and my name to be cleared and still nothing! They quick to call for monies but darn tardy to update payment!!! Please please please fix!