Pure and blatant harrasment

<p>So there is an error on my Emfuleni Local Municipal account and this started in January 2016. ELM knows about this error and have still not rectified it.</p> <p>Every month I pay the current amount as on the ELM statement and only the amount in error is unpaid. I even pay the interest on the account that is charged on the amount in error, so ELM owes me money by now!</p> <p> </p> <p>The problem is I keep on getting calls/sms's/emails from MBD regarding my account. The more I tell them that there is nothing I can do and that ELM have to rectify the account, the less they listen. I sometimes get calls with them 'thanking' me for my payment. I have paid my Municipal bill every month for the past 11-12 years, so that won't change. I have explained the situation to a manager at MBD and their contact person at ELM - Zolani - knows about this account error. It is impossible to get hold of this Zolani as the phone number doesn't work. He only responded to my numerous emails once. I have asked the people at the call center to help me get the problem sorted out with ELM, but they would rather harrass me even though I am the victim in this account error.</p> <p>I have now blocked the calls from MBD and implemented a rule for emails from the. The next step would be for me to go to a lawyer and lay a charge against MBD.</p>