Prescription letter.

I have been trying to get hold of Magdelene Gomez at your call centre to request a prescription letter. I have sent her numerous emails and tried calling her repeatedly. No one can assist me and keeps on telling me that she hasn't received my email, although I copied myself and I have received my own email. This is not right that i have to call repeatedly. When they harass you it's all good, but when you call back, no one is available, or their staff are rude. I am going to report this matter further.