Possible Financial ****

Unable to obtain a paid up letter. My credit card was handed over to MBD, I opted for a settlement and made up my credit card. It has been more than 6 months but they still have not sent me a paid up letter. I have called multiple times, and the response remains the same, they are going to escalate but still no assistance is received. At this point I am willing to send in a formal complaint to the ombudsman as I believe somehow they MBD is operating ********ly toward consumers. All the complaints logged against them are with regards to there unwillingness to provide a paid up letter.