AB
Audrey B

1 reviews | Active since Sept 2022

21 Sept 2022, 17:29

POPI ACT or NOT THEY DO NOT CARE

They are the most irritating, no Customer Service, Call centre there can be, Agents drop calls as soon as you answer. When they do talk back they are totally rude, not giving me time to talk. I asked how many times to talk to me via email and send me the statements as I am paying the account hen they drop the call or shout at me. As per the POPI act no person are allowed to sell your personal details to another company. SO they not allow to call me. I paid my STD bank direct to STD Bank and still they sell my account to strangers. Now I pay NBM direct and now STD is asking me for payment. We are not allowed to get calls at work but they keep on calling up to 8 times daily and telling the receptionist where they are calling from, meaning going against POPI Act again. As per the ACT no conversations may be recorded. HAHA they do not care.

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Replies (1)
MBD
MBD's reply22 Sept 2022, 08:15
Official
Dear Ms Bekker

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD