Poor Telephone Etiquette

I am incredible frustrated with MBD attorneys customer service agents. I received a call today from one of them, he didn't introduce himself properly to me. He quickly asked me to verify my details over the phone. IN THIS AGE OF SO MANY ********** HOW CAN I GIVE A STRANGE MY DETAILS OVER THE PHONE??????? MBD attorneys, please could you train your customer agents telephone etiquette and manners, please find a better way how your agents should present themselves to clients when following up on payment. It doesn't mean when our accounts has been handed over to you you have to treat us like stupids. How can we give people our personal details over the phone, there is no many ***** happening these days people pretending to be calling from certain organization, after giving them your details they commit ***** against our names. This is crazy, i had to phone the number again only to find that it is MBD attorneys. Please stop this nonsense of our agents to treat like stupids and asked us to give them our personal details over the phone.